Please allow 1-3 business days for all orders to be processed.
Refund Policy
Inspect your package
Return Merchandise Authorization (RMA#)
Inspect your package
Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via email and/or telephone is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.
You can return item(s) for refund, exchange or store credit.
All items that may be defective need to be returned in the same condition the items were received. (NO EXCEPTIONS).
We reserve the right to refuse returns on items that appear to have been worn, stained, washed or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Items received after the 15-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.
Return Merchandise Authorization (RMA#)
Inspect your package
All sales are final on the following items: Clearance items, price reduced panties, thongs, men’s boxers & thongs, hosiery, pasties, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, candles, adhesive items or any similar romantic gifts and/or body jewelry at management’s discretion (NO EXCEPTIONS). Any items that are designed to come in contact with any body part or fluid is non-returnable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned for credit or exchange by our customers.
Return Merchandise Authorization (RMA#)
Return Merchandise Authorization (RMA#)
Return Merchandise Authorization (RMA#)
For Defective items you must obtain a Return Merchandise Authorization (RMA#) Number before the merchandise is mailed back to Bottumz Up. If no RMA# is visible on the outside of the package, Bottumz Up will not accept the package and it will be returned to the customer. To obtain a RMA# please contact our returns department at
bottumzup4you@gmail.com
Please include the following information:
a. Your order number, name and email address.
b. Products you wish to return and the reason for the return.
c. If you would like a refund, store credit or a replacement. We can accommodate any combination of the above options in the same return.
Defective items
Return Merchandise Authorization (RMA#)
Returning Adult Novelties / Toys
Because of the personal nature of the items we are unable to return these products to our manufactures unless they are defective. This is for the health, safety and peace of mind of our customers.
Any defective item returned must have ALL original parts and original packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. Email bottumzup4you@gmail.com to request the RMA#.
Defective items
Defective items
Defective items
Refunds for returned defective items
· All items must be returned within 15 days of receipt for refund, exchange or credit.
· Items returned without original packaging will NOT be refunded.
We strongly recommend that you insure your return package, as we cannot be held responsible for lost packages. All refunds are issued in the original form of payment. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable. Shipping charges will not be refunded on unclaimed / refused / undeliverable packages.
Frequently Asked Questions
Please reach us at bottumzup4you@gmail.com if you cannot find an answer to your question.
My product is defective, what should I do? (Return Policy)
All sales are final. Since many of our products are personal and come in contact with body parts and bodily fluids, we do not offer returns. This is simply to ensure that all of our customers receive brand new and never used items.
However, we will process exchanges for defective products purchased from bottumzup4you.com within 30 days with a valid order confirmation email. If your purchase falls beyond that, please check with the manufacturer for their return policies.
If you would like to inquire about a return please send an email to bottumzup4you@gmail.com and include your order # in the subject line.
I do not like the product I ordered, what should I do?
Due to the nature of our products we only accept returns for defective items (Please see return policy above). We can recommend other products that may be able to meet your needs, please reach out to bottumzup4you@gmail.com
The items I received were not what I ordered. What do I do?
Please get in contact with us at bottumzup4you@gmail.com and include your order number, the original product you purchased, and the product we sent you.
Can one of your brick and mortar stores help me with my online order?
Our brick and mortar stores are unable to handle anything related to an existing online order. For all online order requests, issues, or concerns please reach out to bottumzup4you@gmail.com
The item I ordered does not fit, what should I do?
Information on Returns for Packaged Lingerie: We do not accept returns for packaged lingerie. However, the materials used in all boxed pieces of lingerie are made of a quality stretch material intended to fit a wide variety of body sizes.
My product is defective, what should I do? (Return Policy)
All sales are final. Since many of our products are personal and come in contact with body parts and bodily fluids, we do not offer returns. This is simply to ensure that all of our customers receive brand new and never used items.
However, we will process exchanges for defective products purchased from bottumzup4you.com within 30 days with a valid order confirmation email. If your purchase falls beyond that, please check with the manufacturer for their return policies.
If you would like to inquire about a return please send an email to bottumzup4you@gmail.com and include your order # in the subject line.
I do not like the product I ordered, what should I do?
Due to the nature of our products we only accept returns for defective items (Please see return policy above). We can recommend other products that may be able to meet your needs, please reach out to bottumzup4you@gmail.com
The items I received were not what I ordered. What do I do?
Please get in contact with us at bottumzup4you@gmail.com and include your order number, the original product you purchased, and the product we sent you.
Can one of your brick-and-mortar stores help me with my online order?
Our brick and mortar stores are unable to handle anything related to an existing online order. For all online order requests, issues, or concerns please reach out to bottumzup4you@gmail.com
The item I ordered does not fit, what should I do?
Information on Returns for Packaged Lingerie: We do not accept returns for packaged lingerie. However, the materials used in all boxed pieces of lingerie are made of a quality stretch material intended to fit a wide variety of body sizes.
Copyright © 2022 Bottumz Up - All Rights Reserved.
